Frequently Asked Questions
Everything you need to know about your luxury mahjong experience.
What is included in a standard Oh My Mahjong tile set?
Our luxury sets include 156 hand-painted acrylic tiles, comprising the standard 144 mahjong tiles plus extra jokers and blanks. Each set also comes with a matching designer carrying case.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Domestic shipping via UPS or FedEx generally takes 5-7 business days depending on your location.
Do you offer returns or exchanges on mahjong accessories?
Yes, we accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer.
Are your tiles suitable for both American and Chinese Mahjong?
Our sets are specifically designed for American Mahjong and include the necessary Joker tiles and standard Western numerals/letters for easy gameplay.
How should I clean and care for my acrylic mahjong tiles?
To maintain their shine, wipe tiles with a soft, microfiber cloth. Avoid using harsh chemicals or abrasive cleaners which can damage the hand-painted details.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to bring Oh My Mahjong to players worldwide very soon.